Newsroom reform faces management resistance mostly due to entrenched attitudes. Case in point: Elaine Silvestrini was working as a reporter at the Asbury Park Press (New Jersey) on 9/11. She was also an internal ombudsman at the paper, conveying concerns and requests from staff to management. One of her first tasks was to secure pizza for those working long hours after the terrorist attacks. A simple enough request. But Silvestrini remembers some in upper management groused about spending money for newsroom meals. Less than a week after 9/11, one editor commented: I think people should be back to normal by now.